Just how did I dismiss something I never addressed? I never said anything one way or the other about the innkeeper having or not having any empathy. It was your analogy and I simply commented on the result end of the analogy. His having or not having empathy for someone for whom a room is not available is a moot point. It doesn't change the fact that he has no rooms available. Tell, me, how often have you stopped at a motel/hotel/inn/bed_and_breakfast with a No Vacancy sign out and asked them if they really desired to rent you a room and were just brokenhearted because they couldn't? This is so tied to their own financial self-interest that it is impossible to know if empathy really exists in this situation, unless, of course, you think you can read their minds. An inn keeper may enjoy his work without having any real empathy for his guests. He is in the business to make money, to support himself. How you think it is possible to distinguish real empathy from self-interest is hard for me to see.
No, your empathic response to the innkeeper's situation: "Walk a mile..."